These guidelines are designed to foster a positive and secure experience for all members of the Be My Scribe community, both those providing and receiving assistance. We expect all users to adhere to these principles to ensure respectful and safe interactions.
- Respectful Communication: Treat your scribe with courtesy and respect at all times. Avoid any language, tone, or behavior that could be perceived as offensive, discriminatory, or harassing.
- Professional Boundaries: Maintain professional boundaries in your interactions with your scribe. Personal relationships beyond the scope of the agreed-upon assistance are discouraged.
- Clear Instructions: Provide clear, concise, and appropriate instructions. Avoid making unreasonable demands or requests that fall outside the agreed scope of work.
- Timeliness and Consideration: Be punctual for scheduled exams and provide adequate notice before 2-3 days if you need to reschedule or cancel. Respect your scribe's time and commitments.
- Appropriate Environment: If in-person assistance is required, ensure a safe, comfortable, and appropriate environment for your scribe to work.
- No Harassment of Any Kind: Harassment, including but not limited to verbal, emotional, or physical abuse, is strictly prohibited. This includes any behavior that is unwanted, unwelcome, or creates a hostile environment. Specifically, any form of harassment targeting a scribe based on their gender or any other personal characteristic will not be tolerated and will result in immediate suspension from the platform.
- Respecting Scribe Availability: Understand that scribes have their own schedules and may not be available at all times. Avoid making urgent requests outside of previously agreed-upon availability without prior communication and agreement.
- Constructive Feedback: Provide constructive feedback on the scribe's work in a respectful and professional manner. This helps maintain quality and allows scribes to improve their services.
- Professional Conduct: Maintain a professional demeanor in all interactions with beneficiaries. Be punctual, prepared, and focused on providing the agreed-upon assistance.
- Clear Communication:Communicate clearly and professionally with beneficiaries regarding the exam timelines, and any potential challenges.
- Respectful Interactions: Treat beneficiaries with courtesy and respect, regardless of their background or needs.
- Setting Boundaries: You have the right to set professional boundaries. If a beneficiary's behavior makes you feel uncomfortable or unsafe, you should clearly communicate your discomfort and, if necessary, report the issue to the platform administrators.
- Accurate Representation: Accurately represent your skills, experience, and availability on your profile.
- Timely Responses:Respond to beneficiary inquiries and requests in a timely and professional manner.
- Maintaining Confidentiality: Respect the confidentiality of any personal or sensitive information shared by the beneficiary during the course of your work.
- Addressing Inconsistencies: If you encounter inconsistencies in a beneficiary's requests or behavior that raise concerns, document them and report them to the platform administrators for review. Repeated inconsistencies or suspicious behavior should be reported promptly.
- Right to Refuse: You have the right to refuse a task or engagement if you feel it is unsafe, inappropriate, or outside your area of expertise. Communicate this respectfully to the beneficiary and, if necessary, to the platform administrators.
- Reporting Mechanisms: The platform will provide clear and accessible mechanisms for both scribes and beneficiaries to report any violations of these guidelines or any safety concerns. All reports will be taken seriously and investigated promptly.
- Consequences of Violations:Any violation of these guidelines may result in warnings, temporary suspension, or permanent removal from the Be My Scribe platform, depending on the severity and frequency of the violation.
- Continuous Improvement:These guidelines will be reviewed and updated periodically to ensure they remain relevant and effective in maintaining a safe and respectful environment for all users.
By adhering to these guidelines, we can collectively ensure that the Be My Scribe platform remains a valuable and positive resource for everyone involved. We encourage open communication and a commitment to treating each other with respect and dignity.